Constituent Services

Constituent Services

Congresswoman Sylvia R. Garcia seeks a Constituent Services staff member to work out of her District Office.

CORE RESPONSIBILITIES:  

  • to monitor and update the Member, Chief of Staff and District Director on district and local issues;  

  • to answer casework correspondence and verbal communications with constituents;  

  • to assist with all activities of the District Office; and  

  • to act as liaison with federal, district, and local agencies for the Member and constituents.    

QUALIFICATIONS:  

  • strong oral and written communication skills;  

  • thorough knowledge of legislative process;  

  • knowledge of all issues and events in the district in which the Member is involved;  

  • proficiency in word processing;  

  • strong telephone skills;  

  • thoroughness and careful attention to detail;  

  • skill in organizing and prioritizing work tasks and activities;  

  • ability to exercise discretion and independent judgment in fulfillment of casework responsibilities;  

  • availability to work long hours, including nights and weekends;  

  • ability to work well under pressure; and  

  • ability to work cooperatively and courteously with others.   

  

DUTIES:  

  • assists with all activities of the District Office such as events, initiatives and community outreach;  

  • acts as the grass roots representative for the Member within his or her area of responsibility including answering casework correspondence, verbal communications with constituents, and acting as liaison with federal, district, and local agencies;  

  • informs the Member and the District Director of all happenings in his or her assigned issue areas by screening district media sources and interacting with constituents;  

  • handles all casework assignments; 

  • acts as liaison and interfaces with city, county, district, and federal officials, and other persons or groups to form effective relationships for the Member;  

  • assesses casework for problems requiring legislative action and makes recommendations to the District Director;  

  • monitors scheduled district meetings for the Member with constituents;  

  • screens and refers cases, when appropriate, to other district offices;  

  • logs in all incoming and outgoing mail and incoming telephone calls relating to casework;  

  • prepares weekly reports for the District Director on pending cases and district activities in his or her assigned issue areas and on incoming, pending, and closed casework;  

  • continually screens active cases and acts as liaison with constituents to ensure that their cases are handled in a responsive manner;  

  • maintains up-to-date files on all cases and categories of information of importance to the Office; 

  • provides staff support to the Member for events, meetings and other activities as assigned; and  

  • performs other duties as assigned.  

This office is an equal opportunity employer: Women and minorities are strongly encouraged to apply. This office does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity and expression, national origin, disability military status, age, marital status, or parental status.  


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