Constituent Services Liaison (Caseworker)

Constituent Services Liaison (Caseworker)


Congresswoman Kathy Manning is seeking an organized, detail-oriented individual to serve in the position of Constituent Services Liaison (Caseworker) in a fast-paced and highly collaborative District office. The Constituent Services Liaison (Caseworker) monitors and updates the Member and District Director on district and local issues. This position acts as a liaison to federal, district, and local agencies for the Member and constituents and answers casework correspondence and verbal communications with constituents. North Carolina and/or NC-06 ties are preferred, but not required.


·       Acts as the representative for the Member and/or District Director within their area of responsibility including answering casework correspondence, meeting with constituents, verbal communications with constituents, and serving as a liaison with federal, district, and local agencies;

·       Informs the Member and the District Director of all happenings in their assigned issue areas by screening district media sources and interacting with constituents;

·       Handles casework assignments;

·       Acts as a liaison to local, state and federal officials and other persons or groups to form effective relationships for the Member;

·       Assesses casework for problems requiring legislative action and makes recommendations to the Legislative Director, District Director, and Chief of Staff;

·       Monitors scheduled district meetings for the Member with constituents;

·       Screens and refers cases, when appropriate, to other district offices;

·       Trains and assist with supervising Staff Assistants, including interns, to handle office matters such as logging incoming and outgoing correspondence, handling visitors, telephone calls, and computer operations;

·       Logs in all incoming and outgoing mail and incoming telephone calls relating to casework;

·       Prepares periodic reports for the District Director on pending cases and district activities in their assigned issue areas;

·       Continually screens active cases and acts as liaison with constituents to ensure that their cases are handled in a responsive manner;

·       Maintains up-to-date files on all cases and categories of information of importance to the office;

·       Meets attendance requirements as established by the office;

·       Maintains a good working relationship with the Member, staff, and constituents;

·       Accepts performance-based criticism and directions;

·       Works well under pressure and handles stress;

·       Works a flexible schedule including long hours, nights and weekends; and

·       Performs other duties as assigned. 


At least 2 years of experience; strong academic credentials.


·       Strong oral and written communication skills;

·       Thorough knowledge of legislative process and of House organization and procedures;

·       Thorough knowledge of local, state and federal agencies and departments;

·       Knowledge of all issues and events in the district in which the Member is involved;

·       Professional telephone matter;

·       Temperament to communicate with a variety of personalities in a tactful, pleasant, and professional manner.

·       Ability to perform the essential job functions above;

·       Ability to work cooperatively and courteously with others;

·       Temperament to communicate with a variety of personalities in a tactful, pleasant, and professional manner;

·       Thoroughness and careful attention to detail;

·       Ability to exercise discretion and independent judgment in fulfillment of casework responsibilities;

·       Knowledge of office policies, practices, and procedures;

·       Knowledge of office computer applications; and

·       Proficiency in word processing.


·       This is a full-time and in-person position.

·       Field duties require work during regular office hours and some nights and weekends. Additionally, employees must hold a valid driver’s license.

·       Employees must be able to work in a moderately noisy work environment without an expectation of privacy.


·       $40,000-$44,000

To apply, please send an email to with your cover letter, resume, and three references in one combined PDF attachment. Please use the following format for the subject line: Your full name - Constituent Services Liaison.