Constituent Services Coordinator

Constituent Services Coordinator

Background:

The Office of Congresswoman Katie Porter has an immediate need to hire an experienced Constituent Services Coordinator for the Irvine District Office in a full-time capacity. Interested candidates are encouraged to submit a resume and cover letter to Cody.Mendoza@mail.house.gov with “Constituent Services Coordinator” in the subject line. The office will contact the best qualified candidates to begin our interview process. 

Job Expectations:

The Constituent Services Coordinator plays an important role by serving as a liaison to the federal government on behalf of constituents. The Constituent Services Coordinator will handle processing and maintaining a portfolio of cases. The Constituent Services Coordinator will also work closely with the District Director and Director of Constituent Services to promote the office’s constituent services department throughout the community and help provide outstanding service to the Member’s constituents.

Job Duties:

  • Serve as a liaison to coordinate and handle a diverse portfolio of federal agency cases through intake, agency correspondence, constituent correspondence, and resolution, maintaining accurate and complete files on all assigned casework matters

  • Monitors and updates District Director and Director of Constituent Services on casework trends; contributes to weekly and monthly internal casework reports

  • Prepares and manages incoming and outgoing correspondence in assigned areas of expertise

  • Monitors, screens, and refers cases, when appropriate, to other government entities

  • Perform other duties as assigned by District Director

Requirements:

  • Experience developing and maintaining constituent and/or customer relationships

  • Able to maintain composure and professionalism in all internal and external interactions

  • Strong problem-solving skills; proven ability to balance multiple tasks

  • Strong organization skills; strong written and verbal communication skills

  • Deep commitment to improving constituents’ lives

Preferences:

  • Bachelor’s degree in government, political science, social work, social science, or related field

  • A demonstrated interest in public service

  • Knowledge of the Member’s district

  • Spanish fluency preferred

Notice:

The office is an equal opportunity employer; we do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, gender identity or expression, or sexual orientation. To apply, send a cover letter and resume to Cody.Mendoza@mail.house.gov with “Constituent Services Coordinator” in the subject line. Applications will be considered on a rolling basis.