Director of Constituent Services

Director of Constituent Services

Southern California Democrat seeks a Director of Constituent Services. Job responsibilities include: acting as the representative for the Member; answering casework correspondence; meeting with constituents; serving as a liaison with federal, district, and local agencies; screening and referring cases, when appropriate, to other district offices; preparing reports for the District Director on pending cases; assessing casework for problems requiring legislative action; and making recommendations to the District Director and Chief of Staff.
The ideal candidate is highly organized, detail-oriented, friendly, has strong written and verbal communication skills in both English and a second language. Preference will be given to candidates who are fluent in Spanish, Farsi, Mandarin, or Korean. Strong analytical skills and the ability to work independently and as part of a team are also required. This position will have a significant focus on casework and facilitating communications between constituents and federal agencies. A successful candidate for this position will be empathetic, has the ability to actively listen, problem-solve, and be comfortable documenting casework progression in a database. Candidates should have a minimum of 3-5 years of case work experience for a Member of Congress. Preference will be given to candidates who have a degree in social work. Southern California ties are a plus.
Qualified candidates should submit a cover letter, resume, and writing sample to dd45lb@gmail.com with “Director of Constituent Services” in the subject line. This office is an equal opportunity employer and all qualified candidates are encouraged to apply.